Talemetry is a cloud software solution (SAAS) that provides recruiters with all the tools they need to find, attract & engage top talent. Talemetry integrates with industry leading Applicant Tracking System’s to deliver a complete talent acquisition solution to support today’s recruiting challenges.
We are looking for a Customer Support Specialist who will work with our Customer Support team providing support to a broad base of global users of our technology solution. Providing ouststanding customer service along with expert technical advice is critical.
- Self-motivated with a passion for technology and customer happiness.
- Provide accurate and timely resolutions by phone and email to customer support requests.
- Support and troubleshoot customer problems within a SaaS environment.
- Take ownership of resolving customer issues from start to finish.
- Ensure all customer interactions are tracked and maintained accurately in the case management system.
- Accurately prioritize cases and workload and identify requests that require escalation.
- Contribute to an expanding knowledge base by documenting resolutions.
- Maintain a positive company image during all interactions with the customers.
- Maintain regular communication with the customer.
- Collaborate with other teams to quickly identify issues and provide a resolution for the customer.
- Find solutions to customer issues by researching the knowledgebase, wiki, training materials, or recreating customer environments for testing purposes.
- Must work a 9:30a-6:00p M-F standard shift.
- Possess strong analytical and troubleshooting skills
- Excellent oral and written communication skills
- Work well within a team environment
- Great planning and time management skills
- Excellent attention to detail
- Minimum 3 years of experience in a corporate customer service function