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Implementation Specialist

Updated: June 11, 2019
Location: Home Office, WA, United States


Talemetry is a cloud software solution (SAAS) that provides recruiters with all the tools they need to find, attract & engage top talent. Talemetry works with industry leading Applicant Tracking System’s to deliver a complete talent acquisition solution to support today’s recruiting challenges.

 

We are looking to add an Implementation Specialist to the team and in this home based role you will be a critical member of Talemetry’s client facing project implementation team. This individual works directly with internal and external clients at all levels of the organization to ensure the successful deployment of Talemetry’s Talent Generation SAAS Platform.  The Implementation Specialist defines and documents customer project requirements and goals, configures the business technology, integrates with source Applicant Tracking Systems (ATS) and trains end users. In addition to client implementation responsibilities, the Implementation Specialist finds solutions to complex issues and collaborates with internal departments to create new, innovative solutions that will transform our Talent Generation Suite.

 

Core Responsibilities:

 

  • Responsible for the analysis, design, scheduling, construction and delivery of the Talemetry Suite solution through the implementation process
  • Understands business requirements, configures the solution, develops prototype systems, integrations with customer Applicant Tracking System and assists with testing.
  • Recognizes business process inefficiencies and recommends improvements to both Talemetry internal and customer projects.
  • Understands the basics of client satisfaction and applies it in the process of servicing the client. Communicates client feedback to senior team members. Understands and follows internal processes in responding to client needs.
  • Performs research on problems, separating the symptoms from the actual cause, and identifies corrective measures. Seeks opinions and feedback on alternative solutions and best practices and implements those that have been agreed upon by the team.
  • Completes work assigned by the project manager within prescribed timeframe.
  • Contributes to knowledge management capital through activities such as sharing documented lessons learned, Q&A, documented deliverables, facilitation of Talemetry Design & Requirements Workshops, and regularly posting best practices and knowledge sharing information to the organization
  • Demonstrates ability to prioritize conflicting demands with little supervision.
  • Understands and follows Talemetry Implementation methodologies, using them consistently on all projects.
  • Performs and supports Talemetry product integration installations with Oracle ATS systems with variable troubleshooting .
  • Tier 2 customer support subject matter expert on escalated cases providing resolutions to inquiries on a timely basis.
  • Demonstrates enthusiasm and commitment towards the job and goals of the organization.

 

Qualifications/Education/Experience:

 

  • Possess demonstrable business experience (or equivalent), as well as in-depth knowledge of a functional area (e.g. Career Sites,
  • Job Boards & Candidate Marketing, Candidate CRM & Sourcing)
  • Excellent customer facing oral and written communications skills
  • Previous consulting experience preferred, either as an internal  or with a consulting/software organization Excellent analytical and problem solving skills.
  • Three to four years previous experience implementing HCM or Recruiting solutions or has deep Talent Management business experience with a demonstrated aptitude for systems implementation.
  • Experience implementing Taleo, Peoplesoft, Oracle iRec applications is required.

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About Talemetry

Talemetry is Recruitment Marketing Results. Simplified.™ We combine our enterprise-grade Talemetry® recruitment marketing platform with tools, training and support to make recruitment organizations and professionals successful.